Behavioral Issues, Conflict and Incivility in the Workplace: Best Practices, Coping Strategies and Tips

Your Healthy Workplace in 2025

Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals, and beliefs that may differ from that of their coworkers. In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues, conflict and incivility often result in loss of revenue, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

It’s helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can’t imagine.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Join us to learn about the necessary tools and information you need to effectively and confidently address workplace issues, conflict and incivility in your organization.

Areas Covered in the Session

3 major ways incivility manifests in your organization
Impact of incivility in the workplace
Forms of incivility
Bullying in workplace
Tips for enhancing and building civility
Coping strategies
Hiring for civility
Practices for a healthy workplace
Importance of solid documentation
Effective methods for supplying feedback
Progressive discipline
Investigating complaints
Conducting an investigation
Appointing the right Investigator
The interview process

Why you should Attend

Defining workplace incivility
Positive and negative outcomes of conflict
The high cost of performance and productivity problems
Working knowledge of employment law
Workplace behavioral issues and strategies to address them
Role of performance management and evaluations
Business Goals of an Investigation

Who will Benefit

HR professionals
Managers
Senior Leadership
Supervisors
Operations professionals
Employees
All Employers
All Employer Representatives
Business Owners
Compliance professionals

Ask your question directly from our expert during the Q&A session following the live event.

Speaker

Suzanne Lucas

Suzanne Lucas spent 10 years in corporate HR where she hired, fired, managed the numbers, and double-checked with the lawyers. She left the corporate world to advise people and companies on how to have the best Human Resources departments possible.

Suzanne integrates best practices with innovative ideas and humour, including using improve comedy as a tool for leadership development.

Suzanne’s writings have been published at CBS News, Inc. Magazine, Reader’s Digest, and many other sites. She’s been named a top influencer in HR. You can read her archives at EvilHRLady.org or check out her Tedx Talk: Forget Talent and Get to Work.

Certification

Pedu is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please portal.shrm.org.

This Program has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute®? (HRCI®).

Pedu Courses and Webinars or any Education published “Articles & Materials” strictly follow the standards and guidelines of the Professional Credit / CEU Providers and Well Researched before publishment.

Pedu doesn’t support any Fake – News, Articles, or Compliance updates; Our Industry Experts are highly verified and recognized, and their Pre-publishment is verified via our experts and fact-checkers.

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