Clear rules, no surprises
A full 100% refund on an upcoming webinar — if it was 7+ days away when
you bought it
and you cancel at least 48 hours before it starts. Everything else is spelled out
below.
Can I get a refund?
Yes — a full 100% refund — if two things are both true: the webinar was scheduled at least 7 days after your purchase date, and you submit your request at least 48 hours before the live session starts. Miss either window, buy a past recording, or access the content, and the purchase becomes non-refundable.
30-Second Check
Am I eligible for a refund?
Select your purchase details to see your eligibility under our terms.
Step 1
What type of access did you purchase?
Step 2
Timing relative to your purchase and event:
This tool reflects the policy below — every request is officially verified by our support team against purchase and access logs.
At a glance
Refund eligibility summary
| Purchase type | Refund? | Condition |
|---|---|---|
| Live webinar | 100% Refund | Request 48+ hrs before the session; webinar must be 7+ days away at purchase |
| Recorded Session (Upcoming) | 100% Refund | Request 48+ hrs before original date; 7+ days away at purchase; not yet viewed/accessed |
| Transcript & materials | 100% Refund | Same as Recorded Session — request 48+ hrs before; not yet downloaded or accessed |
| Recorded Session of a past webinar | No refund | Webinar already conducted at purchase — instant access is non-refundable |
| On the webinar day | No refund | No refunds granted on or after the webinar start date |
| After webinar has ended | No refund | Post-webinar refund requests are not accepted under any circumstances |
This Refund Policy ("Policy") governs all refund requests made by users ("you," "your") of pedu.online, operated by Edui Compliances LLC ("Company," "we," "us," or "our").
By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Policy in full. Refund eligibility is determined strictly by the timing of your purchase relative to the scheduled webinar date and the timing of your cancellation request.
1. Eligibility criteria for a refund
A refund request is only eligible if all of the following conditions are met at the same time:
- The webinar you purchased is scheduled to take place at least 7 days after your original purchase date.
- Your request is submitted at least 48 hours before the scheduled live start time.
- Your request is submitted through our official support email or help center.
If even one of these conditions isn't met, the request is not eligible — regardless of the reason given.
2. Live webinar refunds
Eligible window: If your webinar is scheduled at least 7 days from your purchase date, you can request a full 100% refund as long as you submit at least 48 hours before the start time, the webinar hasn't taken place yet, and you haven't accessed materials.
Processing: Valid requests are refunded 100% to your original payment method, typically within 5 to 10 business days depending on your card issuer.
No refund will be issued when:
- The request is submitted within 48 hours of the scheduled start time.
- The webinar was scheduled less than 7 days from your purchase date.
- The webinar has already taken place — whether or not you attended.
- You couldn't attend due to personal reasons (illness, schedule conflicts, or user-side connection issues).
3. Recorded Session & transcripts
Recorded Session and transcripts tied to an upcoming webinar follow the same rules as live sessions: the associated live webinar must be at least 7 days from your purchase date, your request must be in at least 48 hours before that live date, and the content must not have been accessed, downloaded, or viewed.
4. Absolute no-refund situations
-
1.
Recorded Session of a past webinar: Buying access to an already-conducted recording grants immediate digital content and is permanently non-refundable.
-
2.
Requests on the webinar day: No requests are accepted on the scheduled date, live or recorded.
-
3.
Requests after the webinar: Once a session has finished, all associated orders are non-refundable.
5. How to submit a refund request
To request a refund for an eligible session:
- Email [email protected] from the email address used for purchase.
- Include your Order ID / Reference, full name, and webinar title.
- State the reason for your refund request.
- Our support team will verify eligibility and initiate the refund within 2 business days if approved.
6. Cancellation or rescheduling
If we cancel a webinar, all registered users receive a full 100% refund automatically to their original payment method.
If we reschedule a webinar, you'll be notified by email and can keep your registration or request a full refund within 48 hours of the notice.
7. Refund method & timeline
- Refunds go to the original payment method only.
- Card refunds appear within 5 to 10 business days.
- No cash or alternative refund methods.
Contact us
For all refund-related inquiries and status checks: