Help Center
We're here to help you
Missing an email, a webinar link, or a certificate? Start with the fixes below — or reach our team directly. Live chat is the fastest.
Three ways to reach us
Live chat
The fastest way to get unstuck — a real person, right now.
Email us
Send the details and we'll sort it out for you.
Reply within 1 business day
Common urgent issues
Didn't get your email or access?
These happen — here's exactly what to do. Live chat resolves it fastest.
Order confirmation email not received
If you bought a session but haven't seen a confirmation within 10 minutes, check your spam/junk folder and search for mail from [email protected]. Your order is most likely confirmed on our end — the email may have been filtered. Don't wait: reach out and we'll resend it and confirm your registration before the webinar.
Live webinar access link not received
Join links go out 24 hours before and again 1 hour before the session. If your webinar starts soon and the link hasn't arrived — don't wait for email. Message us on live chat with your name and registered email and we'll get you the link within minutes. Also check spam for mail from [email protected].
SHRM/HRCI certificate or credit not received
Certificates are issued within 3–5 business days after the webinar. If it's been longer, or you need it urgently for a recertification deadline, contact us and we'll re-issue it promptly. Always include your full name, the webinar name, and the date you attended.
Step-by-step help
What to do when something goes wrong
Run through these first — or if you're short on time, just open live chat and skip ahead.
Missing order confirmation email
Purchased a session but no email arrived
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1
Wait 10 minutes — email delivery can occasionally be delayed
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2
Check your spam, junk, and promotions folders
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3
Search your mailbox for "Edui Compliances LLC" or "[email protected]"
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4
Sign in to your account — your orders appear under Dashboard
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5
Still nothing? Open live chat with your name and we'll confirm and resend it
No webinar access link
When your session is today or soon
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1
Check spam/junk for the webinar platform email (Zoom / GoTo)
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2
Links are sent 24 hours before and 1 hour before the session
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3
Sign in to your account — the link shows under Dashboard
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4
Add [email protected] to your safe-senders list
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5
Starting in under an hour? Open live chat now — don't wait for email
Can't log in to my account
Forgotten passwords, locked accounts
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1
Go to the Forgot Password page
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2
Enter the email you used to create your account or checkout
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3
Check spam/junk for the password-reset link
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4
Signed up with Google? Try that option instead
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5
Still locked out? Open live chat and we'll reset it for you
Billing or refund question
Charges, invoices, refunds, receipts
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1
Sign in and check Dashboard for your invoices
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2
For refunds, read our Refund Policy first — eligibility is time-sensitive
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3
If your webinar is 48 hours away, contact us right away
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4
Email [email protected] with your order number and request
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5
For urgent billing issues, open live chat or call +1-888-827-0908
Availability
When can we help you?
Live chat
Mon–Fri, 9 AM–6 PM ET
Active Support Hours
Still stuck? We've got you
Start a live chat for the fastest fix, or send us a message and we'll take it from there.
Contact us